🔁 Returns

We accept returns on most physical products within 14 days of delivery, provided the items meet the following conditions:

  • Items must be unused, unworn, and in original packaging.
  • All original tags, accessories, and manuals must be intact.
  • Proof of purchase (order confirmation or receipt) is required.

Non-returnable items include:

  • Opened hair or hygiene products
  • Used resistance bands or foot thongs
  • Customized or embroidered products
  • Clearance or final sale items

💸 Refunds

Once your returned item is received and inspected, we will notify you via email. If approved, your refund will be processed to the original payment method within 5–10 business days.

Note:

  • Shipping fees are non-refundable unless the return is due to our error.
  • Restocking fees may apply in cases of damaged packaging.

🔄 Exchanges

Need a different size or item?
We offer free exchanges within 14 days for eligible products. Contact us and we’ll guide you through the process.

📦 Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please email us within 48 hours of delivery at:

✉️ support
Include:

  • Your order number
  • A clear photo of the item
  • A brief description of the issue

We will arrange a replacement or full refund immediately.

🌍 International Returns

We accept international returns under the same conditions listed above. However:

  • Return shipping is the responsibility of the customer.
  • Customs or duties paid are non-refundable.